Shipping & Delivery
At Toonjoy, every product is made just for you. We carefully craft each personalized item after your order is placed, ensuring every detail matches your customization.
Our products are handmade or custom-produced by our trusted production partners, so production begins only after your payment has been successfully processed.
We currently ship worldwide through reliable carriers such as USPS, UPS, FedEx, DHL, EMS, and local postal services, depending on your destination.
Processing Time
Because every order is personalized, production time varies depending on the product.
| Product Category | Processing Time |
|---|---|
| Embroidered Passport Covers | 3–5 Business Days |
| Coin Pouches | 3–5 Business Days |
| Tote Bags | 3–5 Business Days |
| Cosmetic & Makeup Bags | 3–5 Business Days |
| Personalized Apparel | 3–5 Business Days |
| Chibi Dolls | 5–7 Business Days |
| Other Personalized Gifts | 3–7 Business Days |
Business days exclude weekends and public holidays.
Estimated Shipping Time
| Destination | Standard Shipping |
|---|---|
| United States | 7–12 Business Days |
| Canada | 7–15 Business Days |
| United Kingdom | 7–15 Business Days |
| Australia & New Zealand | 8–15 Business Days |
| Europe | 8–18 Business Days |
| Rest of the World | 10–20 Business Days |
Please note that delivery times are estimates and may vary depending on your location, customs clearance, weather conditions, or carrier delays.
Holiday Notice
During peak shopping seasons such as:
- Valentine's Day
- Mother's Day
- Father's Day
- Graduation Season
- Halloween
- Thanksgiving
- Christmas
production and shipping may take a few additional business days due to higher order volumes.
We recommend placing your order early if it is intended for a specific occasion.
Order Tracking
Once your order has been shipped, you'll receive a confirmation email containing your tracking number.
Please allow 2–5 business days for the tracking information to become available after shipment.
If your package appears to have no tracking updates initially, this simply means the shipping carrier has not yet scanned it into their system.
Customs & International Shipping
International shipments may be subject to customs inspections, import duties, or taxes imposed by your country's customs authorities.
These charges are determined by your local government and are the responsibility of the recipient.
Unfortunately, Toonjoy cannot control customs processing times or additional fees.
Incorrect Shipping Address
Please carefully review your shipping address before completing your purchase.
If an incorrect address is provided:
- We cannot guarantee successful delivery.
- Additional shipping fees may apply if the package needs to be reshipped.
- Orders already in production cannot always be modified.
If you notice an error, please contact us as soon as possible after placing your order.
Multiple Packages
To ensure the safest delivery, orders containing multiple products may be shipped separately.
If this happens, you'll receive individual tracking numbers for each shipment.
Need Help?
If you have any questions about your order, shipping status, or delivery, our support team is always happy to help.
📧 Email: support@toonjoy.com
Or simply visit our Contact Us page, and we'll get back to you as quickly as possible.
